Seven ways AI does the work for you.
Faster triage, better routing, predictive maintenance, easier reporting, automated SOP generation. AI is woven through every workflow — not bolted on as a chat widget.
AI Auto-Triage for Citizen Requests
The moment a citizen submits — via the public portal, SeeClickFix, or webhook — the AI takes over. Division, category, and priority classified automatically. High-confidence requests auto-convert to work orders.
- Geospatial cross-reference (within 200m) of nearby WOs & assets
- Detects duplicates & flags recurring issues at the same location
- Confidence score + plain-English reasoning per classification
AI Smart Fields
Start typing a work order description. The AI auto-suggests division, category, priority, and work type — before you finish the form. Right WO, right queue, the first time.
- Suggestions are accept/reject — humans always in the loop
- Cost-optimized for high-volume paths
- Context-aware on every call — knows your divisions, categories, and roles
AI Predictive Risk Scoring
A weighted risk-scoring engine ranks every asset by likelihood of failure. Fix what's about to break, not what already did.
- Age vs. expected lifespan, condition trend, repair frequency, warranty
- Critical / High / Medium / Low classification with reasoning per asset
- Updates automatically as new work orders close
Natural-Language Data Query
Ask a question in plain English. Get a chart, a sortable table, and a narrative summary back — pulled live from your operational data.
- "Which assets cost us the most this quarter?" → ranked table + trend
- "Which crews are overloaded?" → technician load with mean comparison
- "What WOs are at risk of missing SLA?" → sorted by hours-to-breach
AI SOP Generator
Upload a manufacturer PDF. Get a complete Standard Operating Procedure in seconds — or generate from equipment type and model alone.
- Title, numbered steps, per-step safety notes & estimated time
- Required parts, total time, recommended service intervals
- Safety-conscious by design — humans review before publish
WorkmanIQ AI Assistant
A conversational, organization-aware assistant accessible from anywhere in the app — like ChatGPT, but for your agency's live data.
- Chat with overdue WOs, costs by division, asset condition, fleet, staff, PMs
- Persistent multi-conversation history with sidebar navigation
- Rate-limited, org-scoped, read-only — analyze, never modify
Tenant-Aware System Prompts
The AI knows your org, divisions, categories, roles, and live data on every call. Not a generic chatbot — an assistant that already knows how you operate.
- Per-organization API keys, encrypted at rest
- Falls back to platform configuration if not set
- Per-user rate limits with full usage tracking
The engine behind the seven capabilities.
For the IT and procurement reviewer. The seven capabilities above are powered by the following stack — this is infrastructure, not a feature.
Language models
- Flagship models for the assistant, SOP generation, and natural-language query
- Cost-optimized models for smart fields and citizen triage (high-volume paths)
- Tenant-supplied keys honored when configured
Internal scoring engines
- Weighted risk-scoring engine for predictive maintenance
- Geospatial correlation engine for location-aware triage and duplicate detection
- Deterministic, auditable, and run inside the platform — no external calls
Intelligence in every workflow.
From auto-triage to executive queries, predictive risk scoring to the in-app assistant — the AI is woven through every part of the platform.
See it in a workflow arrow_forward