Seven ways AI does the work for you.
Faster triage, better routing, predictive maintenance, easier reporting, automated SOP generation. AI is woven through every workflow, not bolted on as a chat widget.
AI Auto-Triage for Citizen Requests
The moment a citizen submits, via the public portal, SeeClickFix, or webhook, the AI takes over. Division, category, and priority classified automatically. High-confidence requests auto-convert to work orders.
- Geospatial cross-reference (within 200m) of nearby WOs & assets
- Detects duplicates & flags recurring issues at the same location
- Confidence score + plain-English reasoning per classification
AI Smart Fields
Start typing a work order description. The AI auto-suggests division, category, priority, and work type, before you finish the form. Right WO, right queue, the first time.
- Suggestions are accept/reject, humans always in the loop
- Cost-optimized for high-volume paths
- Context-aware on every call, knows your divisions, categories, and roles
AI Predictive Risk Scoring
A weighted risk-scoring engine ranks every asset by likelihood of failure. Fix what's about to break, not what already did.
- Age vs. expected lifespan, condition trend, repair frequency, warranty
- Critical / High / Medium / Low classification with reasoning per asset
- Updates automatically as new work orders close
Natural-Language Data Query
Ask a question in plain English. Get a chart, a sortable table, and a narrative summary back, pulled live from your operational data.
- "Which assets cost us the most this quarter?" → ranked table + trend
- "Which crews are overloaded?" → technician load with mean comparison
- "What WOs are at risk of missing SLA?" → sorted by hours-to-breach
AI SOP Generator
Upload a manufacturer PDF. Get a complete Standard Operating Procedure in seconds, or generate from equipment type and model alone.
- Title, numbered steps, per-step safety notes & estimated time
- Required parts, total time, recommended service intervals
- Safety-conscious by design, humans review before publish
WorkmanIQ AI Assistant
A conversational, organization-aware assistant accessible from anywhere in the app, like ChatGPT, but for your agency's live data.
- Chat with overdue WOs, costs by division, asset condition, fleet, staff, PMs
- Persistent multi-conversation history with sidebar navigation
- Rate-limited, org-scoped, read-only, analyze, never modify
Tenant-Aware System Prompts
The AI knows your org, divisions, categories, roles, and live data on every call. Not a generic chatbot, an assistant that already knows how you operate.
- Per-organization API keys, encrypted at rest
- Falls back to platform configuration if not set
- Per-user rate limits with full usage tracking
The engine behind the seven capabilities.
For the IT and procurement reviewer. The seven capabilities above are powered by the following stack, this is infrastructure, not a feature.
Language models
- Flagship models for the assistant, SOP generation, and natural-language query
- Cost-optimized models for smart fields and citizen triage (high-volume paths)
- Tenant-supplied keys honored when configured
Internal scoring engines
- Weighted risk-scoring engine for predictive maintenance
- Geospatial correlation engine for location-aware triage and duplicate detection
- Deterministic, auditable, and run inside the platform, no external calls
Intelligence in every workflow.
From auto-triage to executive queries, predictive risk scoring to the in-app assistant, the AI is woven through every part of the platform.
See it in a workflow arrow_forward