The modules in WorkmanIQ.
WorkmanIQ has more than fifteen modules for public works, utilities, facilities, and fleet teams. They share one database, so a citizen request, the work order it becomes, the asset it touches, and the report it shows up in are all connected.
Work orders from open to closed.
A work order moves through open, assigned, in progress, on hold, completed, and closed. Each priority has its own SLA, and each work order keeps a full history of who did what and when.
- Labor (hours and rate), materials, equipment, checklists, comments, and voice clips
- Mapped locations with zones, plus calendar and map views
- Printable work orders with a cost breakdown, photos, and activity history
- Templates, automatic numbering (WO-2026-000123), and routing by division
Priorities & SLA
Emergency, High, Medium, Low, and None. Each has its own SLA hours and escalates automatically.
The rest of the modules.
campaign Service Requests
A public portal with no login, Google Maps address lookup, photo upload, reCAPTCHA v3, and IP rate limiting. Residents get a tracking code, and requests are triaged and converted to work orders.
precision_manufacturing Assets
Asset hierarchy, condition ratings from 1 to 5, lifecycle tracking, QR labels and scanning, two way ESRI sync, CSV import, and work order history for each asset.
event_repeat Preventive Maintenance
PM schedules based on time or usage, PMs that cover several assets, automatic work order creation, a compliance dashboard, and a calendar of upcoming PMs.
checklist Inspections
Custom templates filled out on a phone, even offline, with photos and pass or fail scoring. A failed inspection creates a work order.
inventory_2 Inventory
Stock levels, low stock alerts, transfers, automatic deduction when parts are used on a work order, value by category, and a transaction history for each item.
receipt_long Purchasing
Purchase orders tied to vendors, work orders, and assets, with approvals, line items, and tracking of received quantities.
handshake Vendors & Contractors
A vendor list, plus a contractor portal where outside contractors see only the work orders assigned to them and can close them out.
local_shipping Fleet Management
Vehicles organized by division, Samsara and Geotab telematics, and PMs triggered by mileage, such as an oil change every 5,000 miles.
menu_book SOPs
A shared library of procedures with steps, safety notes, parts, intervals, and version history. Drafts can be generated from a manufacturer PDF and then edited by staff.
folder Documents
A central document library. Files can be linked to assets, work orders, PMs, and SOPs.
apartment Divisions
Water, Sewer, Streets, and Refuse are set up to start, and you can rename or add your own. Each division has its own categories, SLAs, staff, and dashboards.
account_tree Workflows
Automation rules with triggers, conditions, and multiple steps. Each rule shows how many times it has run and when it last ran. Rules run immediately when a work order changes.
Tasks the system handles for you.
PM work orders
WorkmanIQ checks active PM schedules around the clock. When one comes due by date, mileage, or hours, it creates the work order and sends it to the right division.
SLA escalation
Open work orders are checked against their SLA. A warning goes out at 75% of the time allowed, and a missed SLA is escalated to the supervisor, so nobody has to watch the clock by hand.
Scheduled reports
Directors and supervisors get a daily digest by email. Saved reports can be sent on any schedule you set.
Standard reports, custom dashboards, and plain English questions.
Standard Reports
- Work Order Summary
- Cost by Division & Cost by Asset
- Technician Productivity
- Response Time (average hours by division and priority)
- Backlog & Upcoming Work
- Asset Condition Report
- Cross Charge (billing between departments)
- Asset Risk Report
- Act 51 (Michigan municipal road reporting)
Executive Dashboard
- Open, overdue, and completed counts, average close time, and total cost
- Donut, bar, pie, stacked, and multi series charts
- Date ranges for 7, 30, and 90 days, year to date, 12 months, or custom
- Side by side comparison of divisions
- A box for asking questions in plain English
- Custom dashboards with widgets each user can pin
- An audit log of all changes
- CSV and Excel export from any list
See how the modules work together.
The How It Works page follows two sample jobs through the system, a pothole report and a lift station repair.
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