Questions buyers ask.

Small and mid sized cities and towns, public works departments, water and sewer authorities, facilities teams, and fleet operations. The people who usually evaluate it are public works directors, city or town managers, utility supervisors, facilities leads, and the IT and procurement staff who sign off on the purchase.

It is a good fit if your team tracks work in spreadsheets, on paper tickets, in an older CMMS, or in a citizen intake tool that has no work order system behind it.

A standard onboarding takes 2 to 4 weeks. That covers setting up your account, divisions, and roles, importing users and assets, and connecting integrations such as ESRI, SeeClickFix, or telematics. A pilot can be running within a few days.

You don't have to move everything over before you start. Most teams begin with the division that has the most trouble today and add the others once it is working.

Yes. Most agencies start with one division, usually Streets or Water, get comfortable with it over a few weeks, and then bring on the rest. Each division has its own categories, SLAs, staff, dashboards, and integrations.

Adding divisions later doesn't require any rework. The system was designed for that from the start.

Yes. Offline support was one of the first things we built. The app installs on iOS, Android, Windows, and Mac as a Progressive Web App.

Without a signal, field crews can create and close work orders, leave comments, take photos, record voice notes, scan QR codes, and change status. When the phone reconnects, everything syncs in the background. Nothing is lost and there is nothing to resubmit.

Yes. There are three ways to bring assets in:

ESRI ArcGIS: Two way sync. Assets added or changed in either system are updated in the other.
CSV import: A guided importer that maps your columns and checks the data. It handles common files such as asset registers, PM schedules, and vendor lists.
API: A documented REST API and inbound webhooks if you would rather load data from another system.

AI requests only have access to your organization's data, are limited per user, and are logged. The AI Assistant can read your operational data but cannot change it. Only the information needed for a specific task is sent to the model.

Your data is not used to train outside models. You can use your own OpenAI key or ours, and you can turn the AI features off for your organization if local rules require it.

More detail is on the Security & Procurement page.

These integrations are included:

Citizen intake: SeeClickFix v2.
GIS: ESRI ArcGIS (two way).
Telematics: Samsara and Geotab webhooks.
Mapping: Google Maps, Places, and Geocoding.
Locates: Utilisync, 811, and MissDigg.
Notifications: Web Push (VAPID), email, and a daily digest.
Custom: A public REST API and inbound webhooks with API key authentication for other systems.

Pricing is per organization, not per user, with annual or monthly billing. We accept government cooperative purchasing, and free pilots are available for qualifying agencies. Get in touch and we will send pricing based on your divisions and number of assets.

MKN Web Solutions in Detroit, Michigan. Our platforms serve millions of users, and we design, build, and operate all of them ourselves. When you contact us, you hear from the engineers who work on WorkmanIQ.

Ask us. We will put you in touch with the agency closest to yours in size and division mix.